Serving customers
‘Make a difference with real care’ for our customers.
Our teams across Belron are committed to upholding our purpose ‘to make a difference with real care’ for our customers. We do this by consistently delighting customers with our superior service, developing industry-leading technology and by ensuring every job across the group is carried out to the same exacting standards.
Most of our customers come to us via our long-standing partners in the insurance industry. These strategic partners, and their policy holders, choose Belron because of the quality of our service, our world class customer satisfaction, geographical coverage, the unrivalled range of vehicle glass we hold in stock and our responsible business commitments. We also work with lease and fleet and car rental companies with whom we have long-standing partnerships too. Our other customers are motorists or retail customers who come to us directly and pay for our service themselves.
How our dedicated Belron Technical team keeps us at the cutting edge in a changing automotive landscape
Our tool box of unique equipment, developed by Belron and carried by every Belron Technician
Every job in every country is carried out in the very same innovative, safe and efficient way
“He is exceptionally engaged and hardworking but not afraid to challenge. Setting high targets for himself and his colleagues, he will not quit until a job is done. He gets called 100 times a day, but he never says no”
Mimoun
Head technician
Carglass® Netherlands
Length of service: 24 years